Swirl Won’t Curl? Seeing Ice Crystals? Let’s Fix That!

Problem: Product is too soft.  Symptoms: Cones won’t stand up. The soft serve looks wet. The product starts melting almost immediately.

Treatment: First, check your machine’s temperature settings. We recommend setting the temperature between 18 and 21 degrees and the temperature inside the hopper be at 41 degrees. Since your soft serve seems too soft, try setting it more towards 18 degrees. If this checks out, move on to examining your scraper blades. Plastic blades should be replaced every three months and stainless blades every six. If your blades are in good shape, reexamine the mixing instructions on the bag and on the bucket. The amount of liquid you add will directly affect your soft serve texture. (Our complimentary mixing bucket has premeasured lines to help you get the mixture perfect!) If all of that is okay, we suggest contacting your soft serve machine representative for a service call. There are other mechanical issues that can cause soft serve machines to malfunction or work less efficiently.

Problem: Product is too firm. Symptoms: Soft Serve texture is icy and firm.

Treatment: First, check that the machine’s temperature dial is set properly. We recommend setting the temperature between 18 and 21 degrees and the temperature in the hopper be at 41 degrees. Since your soft serve seems too firm, try adjusting the temperature more towards 21 degrees. Next, confirm that your machine’s air holes and lines are clean and open. If they seem blocked, please refer to your machine’s owner’s manual for cleaning instructions. If you are still reading this, we assume you are still troubleshooting. Check the sharpness and life of your scraper blades.  It is recommended that plastic blades be replaced every three months and stainless blades every six. Lastly, review the steps and measurements in our product instructions. If you think that you didn’t add enough liquid or didn’t whisk the mixture long enough, try the mixing steps again and add the new mixture to the other side of the hopper. Lastly, if you still have icy soft serve, please contact your soft serve machine representative to schedule a service call. There are other mechanical issues that can cause soft serve machines to malfunction.

Troubleshooting The Perfect Swirl Frostline®

Troubleshooting The Perfect Swirl

Recommended Storage Procedures for Frostline® Soft Serve Mixes

Frostline® Soft Serve mixes are stable for up to one year when stored unopened in a cool dry place.

Once the soft serve product has been mixed with water, the mixture should be immediately poured into your soft serve machine or refrigerated in the complimentary mixing bucket with affixed lid. The recommended shelf life of the refrigerated mixture is a maximum of 48 hours. The FDA requires the reconstituted product temperature to be reduced to 41°F within four hours inside the hopper or within the refrigerator and remain at or below 41°F.

Family-Friendly Soft Serve

When you’re in the soft serve business, soft serve is always on the brain. Of course this isn’t a bad thing, however, it does lend itself to constantly thinking about the benefits of soft serve. One benefit that always comes to mind is how soft serve can instantly enhance a casual restaurant’s image as a family-friendly dining establishment. Adults and children alike seem to “save room for dessert” when they see that familiar, shiny, metal soft serve machine. That one machine has the power to turn a first-timer into a loyal customer. It has the ability to label a restaurant as “kid-friendly” faster than filling up a waffle cone. Some restaurants offer complimentary soft serve because they believe it is the key to building repeat business. Others know that offering soft serve, along with toppings or possibly chocolate sauce to make dipped cones, creates rapport among patrons.

Family Friendly Soft Serve

Family Friendly Soft Serve

Sometimes eating out gets a bad rap by critics who feel home-cooked meals are better for family conversation. Although we agree gathering around the dining room table is definitely special; eating together at a restaurant is also a wonderful way to bond and share conversation. The key is “together”. In fact, a restaurant meal forces children to sit rather than quickly finishing their vegetables and retreating to their rooms. And if the customer is lucky enough to eat at a restaurant that offers complimentary soft serve like Sweet Tomatoes, their dining time (aka family bonding) lengthens because there is simply no way anyone can pass up FREE, all-you-can-eat soft serve!

Statistics suggest that eating together as a family has many mental and physical benefits. Recently the CASA (The Center on Addiction and Substance Abuse at Columbia University) published a study that supported family dining. The study showed a decreased risk of children smoking, drinking or using other drugs when families came together for meals. It also showed that children classified their relationship with their mom or dad more highly than those who did not eat together. Source: http://www.casacolumbia.org/addiction-research/reports/importance-of-family-dinners-2012

Eating together gives parents a chance to take some time to connect with their kids, model good table manners, practice gratitude, incorporate everyday consumer math into the conversation (resolving the question “why do I have to learn math”), dig a little deeper (school, work, peers, weekend plans, hopes, dreams, aspirations), and most importantly  – HAVE FUN!

Family Friendly Soft Serve

Kids LOVE soft serve for dessert

Speaking of FUN, did we mention how much FUN eating soft serve can be for families? If you don’t already offer soft serve to your customers, you might consider adding it to next year’s menu:)